A message on reopening our communities →
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Springs Apartments & COVID-19

A Message From Springs Apartments

Updated June 12, 2020: 

Dear Customers, 

We want to share with you the phased approach we will take to reopen our community. The safety of you and our team members and our commitment to provide you the best home and community possible will be uppermost in our mind as we reopen. The federal government has created a three- phase approach to the reopening of our states. Our approach will closely follow the federal government’s phased approach. A link to the federal guidance is here https://www.whitehouse.gov/openingamerica/. Throughout all phases we ask, and trust, that you will continue to emphasize good hygiene and social distancing practices and our team members will do the same.

  • Phase One: Onsite team members may meet with residents in-person, by appointment only, after asking CDC-recommended precautionary questions. Normal service requests will resume by appointment after screening questions are asked prior to appointment. We will continue to conduct virtual meetings, tours, and service requests if this is your preference. All amenities (except the pet park) remain closed. Our resident events will continue to be virtual.
  • Phase Two: Fitness Center, grill, car wash, pet spa, and pool area will re-open with enhanced cleaning and social distancing protocols in place. Clubhouse will open for normal business. Appointments will no longer be necessary for service requests, tours, or to meet with team members in the office. Resident events may be virtual or in-person as long as social distancing protocols are followed.
  • Phase Three: Handyman and ‘Above and Beyond’ services will resume.

We are excited to take steps toward resumption of more typical interactions. Each of us has a different level of comfort with levels of interaction and activities at this time. The culture of Springs is built on respect. We respect our residents, our team members, vendors and prospects and trust that each of you likewise respect each other and our team members. Let’s continue to be kind and thoughtful to each other. We thank you for your continued patience through this unprecedented time.

Respectfully,
Heather Riggs
Vice President of Multifamily Operations


What Phase Am I In? 

Phase 1 -  N/A

Phase 2 - Austin, TX (Springs at Lakeline), Colorado, Iowa, Illinois, Kentucky, Louisiana, Michigan, Ohio, 

Phase 3 - Florida, Georgia, Minnesota, Oklahoma, South Carolina, Texas, Tennessee, Wisconsin 

Variety of Touring Options

Springs Apartments is dedicated to the health and safety of our community. All our communities are now offering virtual tours, self-guided tours, and in-person tours by appointment. Please contact us to set-up a tour of your choice.